Got questions? we've got answers.

What are the requirements to use Tapday?

To get started with Tapday, all you need is an active Shopify store. Once your store is connected, you can begin building your mobile app using our drag-and-drop. There is no technical setup required, and you don’t need any coding experience.

Tapday is designed specifically for Shopify merchants. It syncs your products, collections, and store settings in real time, making the transition from web to app seamless. You’ll also get access to features like push notifications, abandoned cart recovery, and product drop scheduling, all tailored for the Shopify ecosystem.

We are currently working on expanding Tapday’s compatibility to support other ecommerce platforms in the near future. If you are on a different platform, you can join our waitlist or sign up for updates as we continue to broaden our reach.

How will I get charged for my subscription?

You will not be charged immediately when you install Tapday. All new users receive a 30-day free trial, giving you full access to the platform without any upfront payment. This allows you to explore features, build your app, and start seeing results before making a financial commitment.

Once your 30-day trial ends, Shopify will begin charging you based on the plan you selected. The charge will appear in your regular Shopify billing cycle. If you make changes to your plan during the trial—such as upgrading or downgrading—they will take effect, but you will still retain the full trial period before billing starts.

Even if you subscribe to a paid plan partway through the trial, you won’t be charged until the trial ends. This ensures you get the complete benefit of the free period, regardless of when you decide to activate a plan. All billing remains transparent and is handled entirely through Shopify.

Does Tapday affect the speed of my online store?

No, Tapday does not impact the speed or performance of your Shopify website. Your online store will continue to run as fast and smoothly as it did before installing Tapday. There are no added scripts or code injected into your storefront that could slow down load times.

Tapday operates entirely through Shopify’s backend APIs. It pulls data directly from your store to power your mobile app without making any changes to your live website. Because the app and the storefront are separate, there is zero interference with your store’s performance, structure, or user experience.

This separation ensures that you can run your mobile app and website in parallel, each optimised for its platform. Your mobile app users get a faster, dedicated shopping experience built with Tapday.

Can I cancel or freeze my Tapday subscription?

Yes, you can cancel or freeze your Tapday subscription at any time. We understand that business needs can change, so we have made it simple for you to pause or stop your service without going through a complicated process. There are no penalties or hidden conditions.

If you need assistance with cancellation, freezing, or reactivation, our support team is here to help. You can reach us at support@tapday.com, and we will make sure your request is handled quickly and smoothly.

Does the mobile app sync with my Shopify store?

Yes, your Tapday mobile app syncs seamlessly with your Shopify store. From the moment you connect your store, Tapday automatically pulls your products, collections, images, inventory levels, and pricing details into the app environment. This eliminates the need for manual updates or duplicate data entry.

Any changes you make on your Shopify admin panel, whether it is adjusting product pricing, updating stock, or launching a new collection, will instantly reflect in your mobile app. The sync happens in real time, so customers always see the most accurate and up-to-date information, no matter where they shop.

This real-time integration ensures that your mobile app stays in perfect alignment with your store at all times. You can manage everything from one place, streamline your operations, and offer a consistent shopping experience across both web and mobile platforms.

What if I already have a mobile app?

f you already have a mobile app, switching to Tapday is straightforward. Our platform is designed to support seamless migration. This means retaining your current user base, branding, and app store presence while moving to a more powerful and flexible system.

During the transition, all existing users and push notification subscribers will be preserved. Your customers will not need to re-download the app, and their experience will remain uninterrupted. This allows you to upgrade your app’s functionality without losing momentum or disrupting user engagement.

Our onboarding team will guide you through the entire process. Just like any standard app update, your Tapday-powered version will be submitted as an update to your existing listing. We handle the technical aspects, so you can focus on growing your business with a faster, more feature-rich mobile experience.

Will my mobile app feature any Tapday branding?

No, your mobile app will not include any Tapday branding. Tapday is a fully white-label solution, which means your app will represent only your business. Everything your customers see, from the app icon to the interface, is built around your brand.

This allows you to maintain a consistent identity across all channels. Your app will carry your logo, your colours, your product catalogues, and your messaging. There are no Tapday watermarks or default assets displayed to users at any point during their experience.

White-label support is available across all Tapday plans. Whether you are a growing store or an established brand, your app remains fully yours in both appearance and ownership. This approach helps build trust, reinforces your brand value, and ensures a seamless experience from your website to your mobile app.

How do I send push notifications?

You can send push notifications directly from the Tapday Dashboard. The process is simple and intuitive, allowing you to craft and schedule messages. Whether you want to announce a flash sale, recover abandoned carts, or notify customers of a restock, it only takes a few clicks.

Tapday gives you multiple options to send notifications. You can send them manually whenever you need, schedule them in advance to align with campaigns or product drops, or automate them based on user actions like cart abandonment or product views. This flexibility helps you reach your customers at the right time with the right message.

Our platform also includes an AI-powered push assistant that can help generate high-converting messages if you are short on time or resources. Every notification you send is delivered instantly to your app users, helping you boost engagement, drive repeat visits, and recover more sales with minimal effort.