FAQs

Frequently Asked Questions

What are the requirements to use Tapday?

Currently, Tapday supports e-commerce stores built on Shopify. We are working on expanding our support to other platforms.

How will I get charged for my subscription?

You will be directly billed by Shopify. The monthly fees for your Tapday subscription and any other apps will be included in your monthly Shopify invoice. We do not require your credit card information or any other payment details.

When will I get charged for my subscription?

Shopify will start charging you once the 30-day trial ends, according to your billing cycle. Even if you start a plan in the middle of the trial period, you can still enjoy the free period until the end.

Does Tapday affect the speed of my online store?

No, not at all! Tapday is directly connected to Shopify's backend APIs, so it has no impact on your online store.

Am I allowed to upgrade within the trial period?

Yes, you can upgrade or downgrade your plan whenever you want.

Can I cancel or freeze my Tapday subscription?

Yes, you can freeze and restart your service at any time, no questions asked. Please don't hesitate to contact us at support@tapday.com if you need further assistance with this.

Does the mobile app sync with my Shopify store?

Indeed, your app synchronizes seamlessly with your Shopify store. Products, collections, inventory, pricing, images, and discounts are all updated automatically in real time.

How do I launch my mobile app on the Apple App Store?

To launch your iOS app, you will need the following:
An LLC, S-Corp, or C-Corp for your business, or the equivalent in your respective country (for example, LTD in the UK or GmbH in Germany)
A DUNS number, which is a unique business identifier provided by Dun & Bradstreet
An Apple Developer Account, which has an annual fee of $99

How do I launch my mobile app on the Google Play Store?

To launch your Android app, you will need a Google Android Account, which has a one-time fee of $25.

What if I already have a mobile app?

That's not an issue. Our platform facilitates the update of your current app while retaining all users and push notification subscribers. Similar to any app submission, our onboarding specialist will submit your app as an update.

Will my mobile app feature any Tapday branding?

Tapday is a white-label mobile app solution for e-commerce websites. Thus, your app will not include any Tapday branding.

How do I connect Tapday with my current Shopify integrations?

Our Integrations Dashboard allows you to quickly connect to your preferred tools with just a click. Here is a complete list of integrations supported by Tapday.

Please note: Tapday offers two types of integrations: standard and enterprise. To understand these options, refer to the pricing page corresponding to your selected package.

What is a push notification?

A push notification is an instant notification message sent directly to a user's mobile device. Tapday provides several types of push notifications, including plain text, images, and animated lookbooks.

How do I send push notifications?

You can send push notifications using the Tapday Dashboard.

What is the Product Page Builder?

The Product Page Builder allows you to customize your product page app experience. You can use it to add further details to your product pages, such as additional information, photos, videos, and more.

App Builder

Push Notifications

App Analytics

Advance Customization

Capture Kit

View All Integrations ->

BY INDUSTRY

Fashion & Apparel

Beauty & Cosmetics

DIE & Hardware

Food & Beverage

Health & Wellness

And many more...

Toys & Hobbies

Furniture

View Case Studies ->

Learn More

Get Help

Company

Talk to us

Tapday Blog ->

Frequently Asked Questions

Grow your sales, without growing your bills

Product Features

Solutions

Company

Get Help

Talk To Us

From Blogs